There have been a significant number of recent high profile privacy gaffs (data debacles?), including Bank of America, T-Mobile, Paris Hilton, ChoicePoint.
We – and by that I mean any person, business, or government that touches personal information in any way – must do a better job of keeping information secured, allow access only to those who rightfully need it, and keep only the bare minimum information necessary.
Security/privacy audits must be done for every process that might possibly touch personal information, including how it is backed up and disposed.
Consumer confidence is being eroded, and the risks of large scale fraud and identity theft are just too great.
And the concept of using passwords for access control is fundamentally flawed. It is in practice impossible to remember effective passwords. Biometrics is the answer – provided the methods used do not store biometric information in databases, which would be a recipe for disaster.
US commentators are now calling for wide reaching general privacy legislation. US Senate hearings are about to take place. Frankly, it is beyond me why the US has so far insisted on passing privacy legislation that affects only narrow business sectors. The Canadian PIPEDA legislation is far from perfect, but at least we have something in place.
Laws alone are not enough. We all need to step up to the bar and deal with this – whether for information in our control, or whether it is just insisting on high standards.
We expect banks to keep our money secure in their vaults with appropriate measures to protect it, and not give our money to others. We should insist on no less of those who have our information. Indeed, we should expect more – because unlike banks – we cannot always control who has our information.